When will my order ship?

In most cases, Standard Ground or LTL stock orders will ship according to the following schedule:

  1. Orders received before 2:00 PM, based on local RiteMade Paper, an Iconex Company location time, will be priced, entered and shipped the following business day subject to credit approval and product availability.
  2. Orders received after 2:00 PM, based on local RiteMade Paper location time, will be processed for shipment the 2nd business day after the order is received subject to credit approval and product availability.
  3. “Same Day Shipment Service” or next day service on orders received after 2:00 PM, based on local RiteMade Paper location time, will be offered only on an emergency basis. While we will make every reasonable effort to accommodate requests for same day or next day shipment on such orders, we cannot guarantee this service and it is subject to credit approval, product availability and time zone differences.
  4. Please allow at least two hours from time of order placement for all “Will Call” orders. Due to the time required to process your order, we cannot accept “walk-in” orders. It is especially important to place all your orders through our order entry department in Kansas City by email, fax or phone. Entering orders with your salesman or pick-up location will actually delay processing.

Manifest stock shipments will ship according to the following schedule:

  1. Orders received before 2:00 PM, based on local RiteMade Paper location time, will be shipped the following business day.
  2. Subject to the work load at each plant and time zone differences, orders received after 2:00 PM, based on local RiteMade Paper location time, may ship the second business day after receipt.
  3. “Same Day Shipment Service” on manifest shipments will be offered only on an emergency basis. While we will make every reasonable effort to accommodate requests for same day shipments, we cannot guarantee this service.

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