Frequently Asked Questions

To expedite processing of your orders please be sure to send all orders directly to our Order Entry desk via email (orderentry@ritemade.com) or fax (888-489-1014). Orders may also be called into one of our Dedicated Customer Support Specialist’s at 800-821-5484. Submitting your orders to your Sales Manager may result in delays or errors in processing.

In most cases, Standard Ground or LTL stock orders will ship according to the following schedule:

  1. Orders received before 2:00 PM, based on local RiteMade Paper location time, will be priced, entered and shipped the following business day subject to credit approval and product availability.
  2. Orders received after 2:00 PM, based on local RiteMade Paper location time, will be processed for shipment the 2nd business day after the order is received subject to credit approval and product availability.
  3. “Same Day Shipment Service” or next day service on orders received after 2:00 PM, based on local RiteMade Paper location time, will be offered only on an emergency basis. While we will make every reasonable effort to accommodate requests for same day or next day shipment on such orders, we cannot guarantee this service and it is subject to credit approval, product availability and time zone differences.
  4. Please allow at least two hours from time of order placement for all “Will Call” orders. Due to the time required to process your order, we cannot accept “walk-in” orders. It is especially important to place all your orders through our order entry department in Kansas City by email, fax or phone. Entering orders with your salesman or pick-up location will actually delay processing.

Manifest stock shipments will ship according to the following schedule:

  1. Orders received before 2:00 PM, based on local RiteMade Paper location time, will be shipped the following business day.
  2. Subject to the work load at each plant and time zone differences, orders received after 2:00 PM, based on local RiteMade Paper location time, may ship the second business day after receipt.
  3. “Same Day Shipment Service” on manifest shipments will be offered only on an emergency basis. While we will make every reasonable effort to accommodate requests for same day shipments, we cannot guarantee this service.

Tracking information for shipments is generally available the day after an order ships. You can contact your Dedicated Customer Support Specialist via email or at 800-821-5484.

In an effort to provide our customers with the most competitive shipping rates possible, RiteMade Paper has developed relationships with a variety of small package and less-than-truckload (LTL) providers. Many of the websites of these providers allow the tracking of individual shipments through tracking numbers that RiteMade can provide upon request.

The following are some of the freight carriers used by RiteMade:

Yes, as of January 1, 2014, all thermal paper rolls manufactured by RiteMade Paper are made with BPA free thermal base paper. 

Yes, RiteMade Paper does offer email invoicing and we encourage all of our customers to take advantage of this feature.  If you are a current customer and would like to have your invoices emailed to you please contact your Dedicated Customer Support Specialist, your Sales Manager or the RiteMade Credit Manager.

Yes, RiteMade Paper has the ability to produce both plain and printed custom items in various cut widths and styles. Contact us today for more information about pricing and minimums.

  1. Stock merchandise ordered in error or no longer needed:
    • Returns of stock merchandise ordered in error, or no longer needed, must be approved by RiteMade Paper Customer Service prior to returning.
    • Returns for stock merchandise ordered in error, or no longer needed, will be accepted only on full cases of resalable goods invoiced within six months of request.
    • Returns for stock merchandise ordered in error, or no longer needed, must be shipped back to RiteMade Paper freight prepaid.
    • Credit for resalable stock merchandise ordered in error, or no longer needed, will be issued at as much as 85% of the original invoice price, less out bound freight allowed.
    • Returns of special orders (see below).
  2. Stock merchandise shipped in error:
    • Returns of stock merchandise shipped in error must be approved by RiteMade Paper Customer Service prior to returning.
    • Most returns of stock merchandise shipped in error will be arranged by RiteMade Paper.
    • Credit for replacement stock merchandise will be applied once the stock merchandise shipped in error is returned to RiteMade Paper (unless other arrangements are made with Customer Service).
  3. Special order merchandise:
    • Returns of special order merchandise will be accepted only if product is found to be defective due to non-compliance with order specifications.
    • All returns of special order merchandise must be approved by RiteMade Paper Customer Service prior to returning.

RiteMade Paper Converters, Inc. warrants its products are free from defects in material and workmanship, meet or exceed OEM (Original Equipment Manufacturer) performance, and will offer full replacement, or credit, for products that we supply which are defective and returned by the customer (see Return Policy).

RiteMade Paper Converters, Inc. also warrants that its products will not cause excessive, or abnormal, wear to the print mechanism. However, under the following conditions, RiteMade Paper Converters, Inc. will bear the cost of service and repair of machines which are damaged, excluding normal wear and tear, by use of our products:

  • Signed bill from a service representative stating abnormal wear can be established as a direct result of exclusive and continuous use of RiteMade Paper products.
  • Reasonable precautions have been taken in the handling, storage, and use of RiteMade Paper products.
  • Report of such damage is reasonable and prompt and includes quality code identification information stamped on the outside of each case.

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